Cancellation policy

Some items in our store may be available by subscription, pre-order or "Try before you buy" mode. This cancellation policy explains how you can modify or cancel these types of purchases.

Subscriptions

If you purchase a subscription, you will receive deliveries on an ongoing basis. These deliveries are based on the subscription duration and frequency you selected.

Your payment information will be stored securely. You will be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it.

You can cancel or modify your subscription at any time. Order confirmation emails contain links to your order. You can use them to manage your subscription.

Please see our return policy for more details on returns and refunds.

Pre-orders

When you place a pre-order, you are purchasing a sold-out or soon-to-be-available product for which there is no stock yet. At checkout, we may not collect any payment or collect only a partial deposit and store your payment method, then fulfill the order and charge the full amount, or remaining amount, at a future date.

You can cancel a partially paid pre-order that has not been fulfilled. If the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. Please see our return policy for more details on returns and refunds.

Try before you buy

When you purchase an item with the "Try before you buy" option, we authorize your payment method before fulfilling the order. You will have a certain period of time to decide if you want to keep the item. After that time, if you have not returned it, we will charge the full amount to your payment method.

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